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FILE - This Dec. 20, 2010, file photo, shows signage at a Starbucks store in New York. Starbucks is launching voice ordering though its iPhone app. Starting Monday, Jan. 30, 2017, anyone with a device that has an Amazon device with Alexa, like the Echo smart speaker, is able to place a Starbucks order by just using their voice. Starbucks is also launching a beta test of voice ordering through its iPhone app. The Seattle-based coffee giant says the feature is being rolled out to a limited group of 1,000 people nationwide Monday. (AP Photo/Richard Drew, File)

Mayor calls for probe of Starbucks policies after 2 black men arrested

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PHILADELPHIA (AP) — The mayor of Philadelphia has ordered a city commission to review policies at Starbucks after the arrest of two black men prompted social media users to accuse the company of racial discrimination.

Videos posted online show officers handcuffing the men in the downtown Philadelphia establishment on Thursday.

Mayor Jim Kenney said Saturday he was "heartbroken" to see the city in the headlines for an incident that appears at this point "to exemplify what racial discrimination looks like in 2018."

Kenney says he's asked the Commission on Human Relations to examine the company's policies and procedures "including the extent of, or need for, implicit bias training for its employees."

The city's police commissioner defended the arrests, saying employees said the men wanted to use the restroom but were denied because they hadn't bought anything. He says they repeatedly refused to leave.

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