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BB&T banking services down, including mobile app and 24-hour phone service


WASHINGTON (WJLA) - BB&T banking services are down and the company has not provided a time frame for when they will be back up.

The company says debit, credit and prepaid cards are not impacted but their banking services online, including their mobile app, and their Phone24 service are down.

Furthermore, the company says they will be addressing any fees received as a direct result of the outage once their system is back online.

The issue is not believed to be connected to cybersecurity.

This is the message that appears on their website:

"Due to a technical issue within our system, many of BB&T's banking services remain unavailable this morning, including online banking, mobile banking app, ATMs and our automated Phone24 service. While you can still use your BB&T debit, credit and prepaid cards, we do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services. If you've incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issues as our systems come back online. Thank you so much for your patience and we will continue to provide updates here and on BB&T's Facebook and Twitter pages. At this time, we have no reason to believe this issue is related to cybersecurity."

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