After Disneyland suffered a major power outage Wednesday morning, visitors at the park said you couldn't walk anywhere "for hours."
“It was just shoulder to shoulder," said Dylan Mills who was visiting the Anaheim, California, resort with his wife Chelsea. "You couldn’t move at all. You just had to stand there. It was just a wall of people.”
The couple said the line to get a refund was "hours long," with one person on Twitter saying it took them at least three hours to get a refund.
The power outage, which Disneyland later said was caused by an "issue with a transformers," caused a dozen rides to shut down, sending people into other areas of the park. It's unclear whether guests -- or which guests -- will receive a refund for their interrupted stay. We reached out to Disneyland for comment but did not hear back by the time this was published.
Power was restored at about 5 p.m. local time.
"Three of our oldest were in line for about an hour and a half and were just heartbroken when they were so near the entrance of the ride," said Kerry Lambert, who was visiting California from Washington.
No injuries were reported, according to Disneyland. Visitors said a "calm chaos" ensued, with people lining up to exit the park or shifting to areas not affected.
“There was no walking room, let alone room for a motorized scooter," said Lenny Lacombe, who was visiting with his family from Nevada. "And [then] we [couldn’t] even see the other side of the park because my mother in law can’t get through because it was so congested.”
The Lacombe family said they were told by park employees they would be able to get a refund later, but the method for doing so was unclear. Some said they were given a business card with a guest relations email to contact once they left the park. Others were upset by the lack of information.
“You know, things happen," said Ioanas Biternas, who was visiting from Northern California with his wife and son. "But they should have enough people to give you information on the spot, not direct you to an email address.”