The NAACP on Tuesday issued a travel advisory advising African-Americans to exercise caution while traveling on American Airlines flights.
“The NAACP for several months now has been monitoring a pattern of disturbing incidents reported by African-American passengers, specific to American Airlines,” it said.
“In light of these confrontations, we have today taken the action of issuing [a] national advisory alerting travelers – especially African Americans – to exercise caution, in that booking and boarding flights on American Airlines can subject them to disrespectful, discriminatory or unsafe conditions,” the social justice advocacy organization added.
“The series of recent incidents involve troublesome conduct by American Airlines and they suggest a corporate culture of racial insensitivity and possible racial bias on the part of American Airlines.”
The NAACP cited four incidents in its advisory, including one where an African-American woman and her infant child were removed from a flight from Atlanta to New York City.
The woman asked that her stroller be retrieved from checked baggage before she would disembark the flight.
The NAACP did not provide names or dates when the alleged incidents involving American Airlines took place.
American Airlines spokeswoman Shannon Gilson told CNN Money on Wednesday that the company is “disappointed” to hear about the NAACP’s advisory.
“[American Airlines is] committed to providing a positive, safe travel experience for everyone,” she said.
“We are committed to having a meaningful dialogue about our airline and are ready to both listen and engage,” Gilson added.
“Our team members – a diverse community of gate agents, pilots and flight attendants – are proud to serve customers of all backgrounds.”
NAACP President and CEO Derrick Johnson said in Tuesday’s advisory that the organization hopes to “air these grievances” with American Airlines’ leadership.
Gilson said Wednesday that NAACP representatives would be invited to American Airlines’ headquarters in Fort Worth, Texas to discuss the matter.