The woman who was dragged off a Southwest flight on Tuesday evening is now reportedly facing multiple charges, according to AOL.
The incident occurred on flight 1525 from Baltimore-Washington to Los Angeles when 46-year-old Anila Daulatzai notified the flight crew that she had a "life-threatening pet allergy." Daulatzai told the flight crew when she spotted an emotional-support dog and pet on board the flight.
The airline asked for Daulatzai to remain on the flight, and told her that she would need to show a medical certificate, according to a Southwest Airlines statement to Business Insider.
"Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard," a Southwest spokesperson said.
The spokesperson continued: "Our Flight Crew made repeated attempts to explain the situation to the Customer, however, she refused to deplane and law enforcement became involved."
The incident was captured on video by passengers on the flight. Later on, Southwest airlines issued an apology to the woman in the video.
The Los Angeles Times reported that the after 46-year-old was removed from the flight, she was taken into custody and charged with failure to obey a reasonable and lawful order, disorderly conduct, disturbing the peace, obstructing and hindering a police officer, and resisting arrest.
Southwest Airlines issued an apology to a passenger caught on video being dragged off a flight from Baltimore to Los Angeles Tuesday night.
Two dogs, one an emotional support animal and the other a pet, were onboard the flight. The unidentified woman told a flight attendant she had a life-threatening pet allergy and asked that the dogs be removed.
After she was unable to provide a medical certificate proving she had the allergy, flight attendants say they repeatedly asked her to exit the plane. When she wouldn’t comply, Transportation Authority officers forcibly removed her from the plane.
animal on board."
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Southwest has since released this statement, "Our policy states that a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard."
They also issued an apology to the woman in the video, but a lot of people on social media came out in support of Southwest.
If your allergy is that bad, you should call ahead to make sure no dogs on flight.— Matt Mallory (@ilikedags17) September 27, 2017
If she had a deadly allergy, she should have declared it when she reserved, plus produced the medical statement. Southwest in the clear.— Nila N. Brown🌻 (@AuthorNNBrown) September 27, 2017
It's her fault for not researching if Southwest was pet friendly and for failing to provide a medical certificate. Totally on her this time— Becca Sutherland (@BeccaSutherlan3) September 27, 2017
Southwest has NOTHING to apologize for. This lunatic has a million excuses and I’ll bet none of them are true.— Trish Laird (@TrishLaird) September 27, 2017
Others blamed the airline for not having a clear way for passengers to declare allergies when they book.
As someone with deadly allergies (around 15), Southwest (from an A+ flyer) doesn’t have a logical process for allergies and disclosing them-— Briana Dobler (@BrianaDobler) September 27, 2017
Not saying remove. Limit no of dogs. Require them 2 sit n special sect. If they accommodate peanut allergies they can do 4 other allergies!— Ayanna Floyd Davis (@qu33nofdrama) September 27, 2017
More stories where passengers were kicked off their flight because of an airline policy:
An unaccompanied minor was booted from an overbooked EasyJet flight
United gave away a toddler's seat, forcing his mom to hold him during a 3-hour flight
A United Airlines passenger who claims she was forced from her seat 'in tears' filed suit
This Utah couple said they were kicked off a United flight to their own wedding
United Airlines said the flight a passenger was dragged off of wasn't actually overbooked