JetBlue says it is standing by its decision to boot a New Jersey family from a May 3 flight departing from John F. Kennedy International Airport.
The family told ABC affiliate WABC that they were kicked off JetBlue Flight 611 to Las Vegas because of a birthday cake they initially stored in an overhead bin.
Cameron Burke, who was traveling with his wife Minta and their two children, told the New York Daily News that when a flight attendant asked him to remove the cake from an overhead compartment, he moved it to another one.
“She then asked me to move it to underneath the seat in front of me," he told the New York Daily News. After he did so, two of the flight attendants still were not satisfied.
“I had approached them, and I said everything was fine, and she said, ‘Sir, this does not involve you.’ When she told me I had been non-compliant, then I said, ‘Ma’am, had you been drinking?’ because her behavior was not normal," Cameron Burke told WABC.
Soon after, the family was removed from the flight and informed that they could not receive a refund. Cameron Burke recorded a video of two Port Authority police officers asking his family questions.
The airline, however, told People that the video Cameron Burke recorded doesn't "depict the entire incident."
JetBlue released a statement saying the family stored their cake and other items in a bin specifically reserved for emergency equipment and refused to move the items, despite multiple requests by the crew.
“The customers became agitated, cursed and yelled at the crew, and made false accusations about a crewmember’s fitness to fly,” JetBlue told People.
"After the customers refused to speak with a team leader about the situation, the Port Authority Police Department was called and the entire aircraft deplaned."
The family booked another flight the following day with American Airlines. Cameron Burke told the New York Daily News he intends to file a lawsuit against JetBlue for kicking his family off of the flight in that manner.