American Airlines issued a formal apology Saturday after suspending an employee for allegedly hitting a woman with a stroller.
Cell phone video showed an altercation on one of its planes involving crew, several passengers and a crying woman carrying a young child. Reports say that, on flight 591 from San Francisco to Dallas, one of the airline's employees got physical and threatened another passenger who stood up for the woman.
The employee has been suspended.
Footage showed a crying woman carrying a baby on the flight.
Video shows a crew member arguing with passengers.
American Airlines issued a statement saying the company is "deeply sorry."
The incident comes two weeks after United Airlines made headlines over footage showing airport authorities dragging a passenger off a flight to Chicago.
United was widely criticized on social media and by industry professionals for the conflicting statements it put out afterward, initially siding with its employees and appearing to blame the passenger.
In the United incident, passenger David Dao suffered a concussion, a broken nose and lost two teeth, and plans to sue, according to his attorney.