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In this July 8, 2015, file photo, United Airlines and United Express planes prepare to take off at George Bush Intercontinental Airport in Houston. United Continental reports financial results Monday, Oct. 17, 2016. (AP Photo/David J. Phillip, FIle)

United Airlines and David Dao reached an 'amicable settlement'


UPDATE April 27 3:40 p.m.: 

David Dao has reached an "amicable settlement" with United Airlines following an April 9th incident that left him with a concussion, broken nose and two missing teeth. The negotiated amount, however, remains undisclosed, as both parties agreed to keep it confidential.

The settlement was reached the same day that United Airlines announced multiple changes to its customer service. Thomas Demetrio, a legal representative for United, said, "Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers."

"I sincerely hope that all other airlines make similar changes and follow United's lead in helping the passenger flying experience with an emphasis on empathy, patience, respect, and dignity," he added.

ORIGINAL STORY: United Airlines CEO Oscar Munoz said he had no plans to fire any employees over the incident that led to a passenger being dragged off a plane.

"The buck stops here," Munoz said on a corporate earnings call. "I'm sure there was lots of conjecture about me personally. Again, it was a system failure across various areas."

The company's stock dropped 4 percent as of early Tuesday afternoon, but its first-quarter earnings overall beat expectations, CNBC reports.

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Thomas Demetrio, an attorney for Dr. David Dao, speaks at a news conference Thursday, April 13, 2017, in Chicago. Dao, a passenger dragged from a United Express flight Sunday April 9, 2017, suffered a "significant" concussion and broken nose, and he lost two front teeth, Demetrio said Thursday. Dao was removed from the plane after he refused to give up his seat on the full flight from Chicago to Louisville to make room for four crew members. (AP Photo/Teresa Crawford)

Dao's lawyer Thomas Demetrio (pictured) said he planned to sue after finishing an investigation of the incident. The dragging left Dao with a concussion, broken nose and two missing teeth.

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FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz speaks in New York during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz has made his first major management changes, appointing two new people to top leadership positions. The airline said Thursday, Aug. 18, 2016, that Andrew Levy will serve as the new chief financial officer of United Continental Holdings Inc. and Julia Haywood as the new chief commercial officer. (AP Photo/Richard Drew, File)

United changed its policy so that passengers on board could not be replaced by United employees, but it still suffered global backlash for its handling of the incident, particularly the early press releases that said Dao was "re-accommodated."

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