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Wendy's plans to install self-ordering kiosks at 1,000 locations

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Wendy's announced plans to install self-ordering kiosks at 1,000 locations by the end of the year. 

The decision comes amid increased demand for the technology from both customers and franchise owners, The Columbus Dispatch reported.

A typical location would receive three kiosks, but higher-volume restaurants will be given priority during the roll out, according to The Columbus Dispatch. 

The kiosks are meant to appeal to the fast food chain's younger customers, while also reducing labor costs, explained Wendy's chief information officer, David Trimm. In addition, the kiosks will likely help prevent long lines during peak hours. 

Trimm said the company estimates it will see a return on its investment in less than two years. 

"They are looking to improve their automation and their labor costs, and this is a good way to do it," said Darren Tristano, vice president with Technomic, a food-service research and consulting firm.

Tristano added that younger customers often prefer to use kiosks. Wendy's is also veering toward this technology because of the information it provides about the fast food chain's customers. 


"This move puts them at the forefront of the kiosk and tech movement," Tristano said.


So far, the kiosks have already been installed at several central Ohio locations, where the company first tested the technology. 

Tristano added that mobile ordering and payment will eventually replace self-ordering kiosks and cash registers. 


The Associated Press contributed to this report. 

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