The Federal Communications Commission, or the FCC, just hit Comast with the largest fine it has ever levied against a cable operator, according to CNN.
Comcast has agreed to pay the $2.3 million civil penalty to resolve an investigation into whether the company wrongfully charged its cable customers for services and equipment they never asked for.
Regulators will monitor Comcast throughout the next five years to make sure the company complies.
"It is basic that a cable bill should include charges only for services and equipment ordered by the customernothing more and nothing less," Travis LeBlanc, chief of the FCC's Enforcement Bureau, said in a statement. "We expect all cable and phone companies to take responsibility for the accuracy of their bills and to ensure their customers have authorized any charges."
The FCC told CNN it received more than 1,000 complaints from customers who said Comcast charged them for premium channels, cable boxes, DVRs or other things they didn't order.
The law & FCC rules say cable companies can’t bill consumers for services or products they didn’t affirmatively request.— The FCC (@FCC) October 11, 2016
In some complaints, subscribers claimed they were billed despite declining service or equipment upgrades.
Other customers claimed they didn't even know about the unauthorized charged until after they received the unordered equipment in the mail or received notifications of unrequested account changes via email.
Many customers described spending a significant amount of time and energy trying to get the unauthorized charges removed from their bills.
The complaints prompted the FCC's investigation, which was launched nearly two years ago.
Under the FCC's five-year compliance plan, Comcast must begin sending customers special notifications every time a new charge is added to their bill.
Comcast also has to add a way for customers to easily "block the addition of new services or equipment to their accounts," according to an FCC release.
In addition, the settlement will require Comcast to address disputed charges.
The company agreed to the fine without admitting guilt.
Instead, the company told CNN the complaints stemmed from poor customer service or human error.
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