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Report: Kay Jewelers has swapped diamonds for cheap or fake stones during repairs

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Kay Jewelers, one of the largest jewelers in America, has swapped out diamonds for cheap or fake stones while they were getting repaired, according to BuzzFeed News.

Chrissy Clarius told BuzzFeed her $4,300 diamond ring was swapped for a cheaper stone during a regular repair. Kay could not confirm her suspicious, but a rival jeweler, Littman, confirmed it was moissanite, which retails for about $900 for 5 carats.

But when a Zales employee tested it, the test came up diamond. Zales and Kay have the same parent company - Sterling Jewelers. Clarius said "hundreds" of people have come forward with similar stories. One woman told BuzzFeed she was so distraught with the jewel-swap that she doesn't wear the ring anymore.

"They pretty much gave me every single excuse in the book," Heidi Stier-Rivera said of Kay. She was eventually told that her diamond had been swapped for a lower-quality stone with visible imperfections.

"I feel heartbroken and disgusted. I feel like it is my word against a big jewelry store and I'm being made to look like a liar."
Chrissy Clarius to BuzzFeed News

"I feel heartbroken and disgusted. I feel like it is my word against a big jewelry store and I'm being made to look like a liar."

A spokesman for Sterling Jewelers' parent company, Signet, said Clarius' story and others BuzzFeed found were "minimal" compared to the "millions" of successful repairs and sales. Kay says policies are already in place to prevent losing jewels that involve multiple checks of a unique identifier that's tied to each stone.

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